Responsible Gaming

Gamble for entertainment

Online casino games involve risk, and outcomes are determined by chance. No strategy, system or pattern can guarantee a win. Previous results do not affect future results, and a run of losses does not make a win more likely. Before you play, decide how much time and money you are comfortable spending. Keep to that decision regardless of whether you are winning or losing.

Gambling should be one leisure activity among many, rather than the main focus of your free time. Avoid gambling when you are upset, tired, under the influence of alcohol or other substances, or trying to recover money lost in an earlier session. Chasing losses can lead to larger bets, longer sessions and decisions you may later regret.

• Only gamble with disposable income after essential living costs have been paid.
• Set a spending limit before each session and do not increase it during play.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from money needed for rent, bills, food, education or other commitments.
• Do not borrow money, use credit intended for essentials or sell belongings to fund gambling.
• Do not gamble to relieve stress, boredom, loneliness or other difficult feelings.
• Never allow another person to use your account or payment method.

Players in Australia must meet the applicable legal age and eligibility requirements before using an online gambling service. Bassbet Casino does not support underage gambling. Parents and guardians should take reasonable steps to prevent children from accessing gambling accounts, devices and payment methods.

Tools for safer play

Planning your gambling in advance can make it easier to remain in control. Bassbet Casino may provide account settings or safer gambling tools that help you manage your activity. Available features can vary according to the service and applicable requirements. Review the options available in your account or contact customer support through the approved channels shown on the website.

Deposit and spending limits

A deposit limit can restrict the amount you add to your account during a selected period. Choose an amount that fits comfortably within your entertainment budget. A limit is most useful when it is set before you start gambling and is low enough to protect money reserved for everyday needs. Consider all gambling activity in your overall budget, including activity with other operators.

Time and session breaks

Long sessions can make it harder to make balanced decisions. Use reminders, planned breaks or other available session controls to create distance from play. Stand up, leave the screen and do something unrelated to gambling. If you notice that sessions are becoming longer or more frequent than planned, stop playing and review your limits.

Account closure and self-exclusion

If you want to stop gambling, you can request a temporary break, account closure or self-exclusion where these options are available. A self-exclusion request is intended to prevent access for the selected period and should be treated seriously. Do not open another account or use another person's account to avoid a restriction. If you need help selecting an option, ask customer support for information about the process.

Marketing preferences

You can review marketing communications and opt out of promotional messages where the relevant settings are available. Turning off marketing does not necessarily close an account or stop all service-related messages. If gambling is becoming difficult to control, use an account restriction or self-exclusion option as well as changing communication preferences.

Recognising when gambling may be a problem

Problem gambling can affect anyone, regardless of age, income or previous experience. The issue is not simply how often you gamble or whether you are currently winning. It is whether gambling is causing harm or becoming difficult to control. Early action can reduce the effect on your finances, relationships, work, study and wellbeing.

Consider taking a break and seeking support if you identify with one or more of the following signs:

• Spending more time or money gambling than you intended.
• Trying to win back losses by placing larger or more frequent bets.
• Feeling restless, irritable or anxious when you cannot gamble.
• Hiding gambling activity, losses or account statements from family or friends.
• Borrowing money, missing bills or experiencing financial difficulty because of gambling.
• Neglecting work, study, relationships, health or other responsibilities.
• Gambling to escape problems or to change your mood.
• Making repeated promises to stop or cut back but finding it difficult to do so.
• Continuing to gamble despite arguments, stress or other harmful consequences.
• Thinking about gambling for much of the day or planning your life around it.

You do not need to wait for a crisis before asking for help. Speaking with someone you trust can be a useful first step. A qualified counsellor or gambling support service can help you understand what is happening, make a plan and address related financial or emotional concerns. Support is available for affected family members and friends as well as for people who gamble.

If gambling has left you feeling overwhelmed or unsafe, seek urgent assistance through local emergency services or a crisis support service in your area. Your immediate safety comes first.

Practical steps and support

If you are concerned about your gambling, consider taking the following steps today. Start by stopping play and removing easy access to gambling accounts, applications and saved payment methods. Review recent transactions so you have a clear picture of your activity. Do not try to manage losses by gambling more, taking out a loan or using money needed for essential expenses.

1. Log out of your account and use an available break, closure or self-exclusion option.
2. Tell a trusted person what is happening and ask them to support your plan.
3. Create a basic budget that prioritises housing, food, bills, debts and other essentials.
4. Remove saved payment details and consider asking your bank about gambling transaction controls where available.
5. Contact a recognised Australian gambling support service or health professional for confidential advice.
6. If financial problems are involved, seek independent financial counselling before making new borrowing decisions.
7. Review your progress regularly and ask for further help if you return to gambling or your plan becomes difficult to maintain.

Bassbet Casino cannot provide medical, psychological, legal or financial advice. Our team can provide information about account-related restrictions and the safer gambling features available through the service, but we cannot guarantee that account tools alone will prevent harm. If you ask for a restriction or self-exclusion, provide accurate account information so the request can be processed appropriately.

Responsible gambling is a shared responsibility. Bassbet Casino encourages players to stay informed, monitor their behaviour and act early when gambling stops being enjoyable or manageable. Please read this page together with the applicable terms and account information, and check the website for current details about available safer gambling options.