Privacy Policy | Bassbet Casino

Information we may collect

To provide an online casino service, we may collect information that identifies you or relates to your account and activities on the website. The information collected will depend on how you use the site, the services available to you and the checks that may be required before or during account use.

Account and contact information

This may include your name, date of birth, residential details, username, account credentials, telephone details and other contact information. We may also receive information you provide when you contact customer support, submit a question, make a complaint, request assistance or otherwise communicate with us.

Verification and identity information

We may request documents or information needed to confirm your identity, age, eligibility and account details. This can include identity documents, proof of address, information about the source or ownership of funds where appropriate, and records of checks carried out to help prevent fraud, money laundering, underage gambling and other prohibited activity.

Payment and transaction information

We may handle records relating to deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process payment details on our behalf. We may receive information needed to confirm a payment or manage a transaction, although full payment card details may be handled directly by the relevant payment provider rather than stored by the website.

Technical, device and usage information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device information, language settings, approximate location, pages viewed, access times and interactions with website features. We may also record information about account activity, login events, gaming activity and responsible gambling interactions where relevant.

Information from other sources

Where permitted, information may be received from service providers, payment partners, identity verification services, fraud prevention services, analytics providers or other lawful sources. We use such information to support account management, security, compliance and service delivery.

How we use information

Personal information is used for purposes connected with operating and improving the website and providing gambling services. We seek to use information fairly and only where there is a valid operational, contractual, legal or consent-based reason to do so.

To create, maintain and administer your account.
To process deposits, withdrawals, wagers and other account transactions.
To verify your identity, age and eligibility to use the service.
To carry out security, anti-fraud, anti-money laundering and safer gambling checks.
To provide customer support, respond to enquiries and resolve complaints.
To communicate with you about your account, transactions, website services and important changes.
To send marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis.
To understand how the website is used, monitor performance and improve features, content and security.
To meet legal, regulatory, tax, accounting and record-keeping obligations.
To detect, investigate and prevent misuse, cheating, unauthorised access and other activity that may harm players or the website.
To establish, exercise or defend legal rights and manage disputes.

Some information may be combined with information from service providers for verification, fraud prevention, payment processing, technical support or analytics. These providers are expected to handle information in accordance with applicable privacy and security requirements and only for authorised purposes.

Cookies, sharing and information security

Cookies and similar technologies

The website may use cookies and similar technologies to keep the site operating, remember preferences, support account functions, understand usage and help improve performance and security. Some cookies may be placed by service providers that assist with analytics, payment functions, security or other website features. You can manage or disable cookies through your browser settings. If you block certain cookies, some website features may not work correctly or may be less personalised.

When information may be shared

We may share relevant information with companies and service providers that help operate the website, process payments, verify identity, provide technology, host systems, offer customer support, monitor security, prevent fraud or deliver communications. Information may also be shared where necessary to meet a legal or official requirement, protect the rights and safety of players or others, investigate suspected unlawful activity, or support a business transfer or restructuring.

We do not intend to share more information than is reasonably necessary for the relevant purpose. Depending on the services used and the location of providers, information may be processed or stored outside Australia. Where this occurs, appropriate safeguards and contractual or other protections may apply as required.

Keeping information secure

We use reasonable administrative, technical and organisational measures to protect information against unauthorised access, alteration, disclosure, loss and misuse. No website, internet connection or electronic storage system can be guaranteed to be completely secure. You should keep your account credentials confidential, use a secure device and contact support promptly if you believe your account has been accessed without permission.

Retention and your privacy rights

How long information is kept

We keep personal information for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute management and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Requests you can make

Subject to applicable requirements and reasonable verification of your identity, you may ask us to provide access to personal information we hold about you. You may also request correction of information that is inaccurate, incomplete or out of date. In some circumstances, you may ask for deletion of your information or object to, or request limits on, particular uses of it. These rights may be subject to exceptions, including where information must be retained or where responding would affect another person’s privacy, security or legal rights.

How to exercise your rights

To request access to your data, correction of your data, deletion of your data, or to withdraw consent to marketing, contact support@bassbetcasino.click. Please explain your request clearly and include enough information for us to identify your account and understand what you need. We may ask for reasonable information to verify that the request relates to you. Withdrawing consent to marketing will not affect the lawfulness of marketing sent before the withdrawal, and it will not necessarily stop essential service messages about your account, transactions, security or important website changes.

If you believe information about you is inaccurate, please tell us so it can be reviewed and corrected where appropriate. If you are concerned about how your information has been handled, you may contact us using the same email address so that the matter can be considered and addressed.

Children, policy updates and general information

The website is intended for adults who are legally permitted to use online gambling services. We do not knowingly seek to collect personal information from children. If you believe a child has provided information or created an account, contact support@bassbetcasino.click so the matter can be reviewed and appropriate action can be taken.

We may update this Privacy Policy from time to time to reflect changes to the website, services, technology, legal requirements or the way information is handled. The latest version will be made available on the website. Where an update is significant, we may provide additional notice where appropriate. You should review this page periodically so you remain informed about our privacy practices.

This policy provides general information about privacy handling at Bassbet Casino. Certain services or features may include additional privacy notices explaining how information is used for a particular purpose. If there is a difference between this policy and a specific notice, the more specific notice will apply to the relevant activity to the extent permitted.